Hepibet Terms and Conditions — A complete guide to using the platform

1 General Terms & Conditions

These Terms & Conditions apply to all use of the Hepibet platform (hepibet.pro) and its services. "Hepibet", "we", and "us" refer to the entity operating Hepibet. "Player", "user", and "you" refer to any individual registered on or using the platform.

By accessing Hepibet or creating an account, you confirm that you are at least 18 years of age, that online gaming is permitted under the laws of your country of residence, and that you are using this service voluntarily and of your own accord.

Hepibet reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly for your own benefit.

2 Account Registration & Verification

To register on Hepibet, you must provide accurate and complete personal information. Creating an account with false details is strictly prohibited and may result in account termination and forfeiture of any deposited funds.

• Only one account is permitted per person.
• Keeping your account password strictly confidential is your responsibility.
• Identity verification via national ID or passport is mandatory prior to withdrawal.
• Accounts may not be transferred or sold to a third party.
• Any unauthorized access to your account must be reported to Hepibet support immediately.

3 Deposit & Payment Policy

Hepibet accepts deposits via bKash, Nagad, Rocket, and bank transfer. Minimum deposit amounts vary by payment method. Please visit the Cashier section for the latest limits.

• Deposits are generally credited to your account instantly.
• Only payment methods registered in your own name may be used.
• Depositing using funds belonging to a third party is strictly prohibited.
• Hepibet reserves the right to investigate any suspicious transactions.
• Hepibet complies with all applicable laws to prevent money laundering.

4 Withdrawal Policy

Account verification must be completed before withdrawing any winnings from Hepibet. Withdrawal requests are typically processed within 24 hours, though in exceptional cases it may take 3–5 business days.

• Minimum withdrawal amounts are determined by the chosen payment method.
• Withdrawals can only be made via the same method used for the original deposit (with certain exceptions).
• Wagering requirements must be met before bonus funds can be withdrawn.
• Hepibet may suspend or cancel payments where unusual or suspicious withdrawal patterns are detected.

5 Bonus & Promotion Terms

Hepibet offers welcome bonuses, reload bonuses, cashback, and special promotional offers from time to time. Each bonus comes with its own terms and conditions that must be met.

• All bonuses carry wagering requirements — typically 20–40x the combined total of the deposit and bonus amount.
• Attempting to claim the same promotion more than once may result in account suspension.
• Bonuses may only be valid for use on specific games.
• Bonuses have a set claim window and will expire if not used within that period.
• Hepibet reserves the right to modify or cancel any promotion at any time.

6 Games & Fairness

All games on Hepibet are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and not predetermined.

Hepibet regularly verifies game fairness through independent third-party auditing firms. RTP (Return to Player) information for each game is available on the respective game page.

• If a technical error affects the outcome of a game, Hepibet reserves the right to void that round.
• In the event of a disconnection, the outcome of each game will be determined in accordance with that game's individual policy.
• Any dispute regarding a game outcome must be raised with support within 30 days.

7 Prohibited Activities

Involvement in any of the following activities will result in permanent account closure, and deposited funds may be forfeited:

• Using fraudulent software, bots, or scripts to play games.
• Creating multiple accounts to claim bonuses repeatedly.
• Using the platform to launder money or conceal the source of illegal funds.
• Colluding fraudulently with other players.
• Threatening, harassing, or abusing Hepibet staff.
• Exploiting system vulnerabilities or bugs for unfair advantage.

8 Account Suspension & Closure

Hepibet reserves the right to suspend or permanently close any account at any time, without prior notice — particularly in cases of Terms & Conditions violations.

Players may request account closure at any time. Any legitimate balance will be refunded, though bonuses with unmet wagering requirements will be forfeited.

• Account closure requests must be submitted through the support team.
• Once self-exclusion is activated, access will not be restored before the specified period ends.

9 Privacy & Data Protection

Hepibet is committed to protecting your personal information. For full details on how we collect, store, and use your data, please refer to our Privacy Policy can be found on the page.

Your data is never sold to third parties. However, information may be shared with the relevant authorities if required by law or as part of a fraud investigation.

10 Responsible Gaming

Hepibet firmly believes gaming should be a source of entertainment — not addiction. We provide players with a range of tools to help them stay in control and play mindfully.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Take a short break and clear your head.
• Reality Check: A reminder feature to let you know how long you have been playing.

For more details, please visit our Responsible Gaming page.

11 Terms Update Policy

Hepibet reserves the right to amend these Terms & Conditions, in whole or in part, at any time. Players will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly.

12 Contact & Complaints

If you have any questions or complaints about these Terms & Conditions or any aspect of Hepibet, please contact our 24/7 customer support team. We provide assistance in Bengali.

Support Email: [email protected]

After a complaint is submitted, we aim to provide an initial response within 48 hours. Complex issues may take up to 7 business days to fully resolve.