Data Protection

Hepibet Privacy Policy — How your information is kept secure

Your personal privacy is our top priority at Hepibet. This privacy policy details what information is collected, how it is stored, and what your rights are.

Last Updated: January 2026

Your For Data Protection What We Do

Encryption Protection

All your personal data and financial transactions are protected with SSL/TLS encryption. No third party can access this information.

Data Is Never Sold

Hepibet never sells or rents your personal information to third parties. Your data is used solely to improve our services.

KYC Verification

Documents collected for identity verification are stored with the highest level of security and used only when required by regulators.

Cookie Management

We use cookies to improve your browsing experience. You can control or disable cookies at any time through your browser settings.

Secure Data Storage

Your data is stored on internationally certified secure servers. Unnecessary data is regularly deleted to prevent misuse.

Legal Compliance

Hepibet complies with international data protection laws. We go above and beyond our legal obligations to protect your privacy.

Summary: Hepibet respects your privacy. This privacy policy explains what information we collect, why we collect it, and how you can manage it.

1 What Information Is Collected

Various types of information are collected when you use the Hepibet platform. This data falls into two main categories: information you provide directly, and information collected automatically.

Information you provide directly:

  • Full name, date of birth, and nationality
  • Email Address & Mobile Number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash, Nagad, Rocket number, etc.)
  • Information provided when contacting the support team

Automatically collected information:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Time spent on site and pages visited
  • Gaming activity data (bet amounts, win/loss history)
  • Cookies & Local Storage Data
Data Type Purpose of Collection Mandatory?
Name & Contact Details Account Creation & Verification Yes
Identity Documents KYC & Fraud Prevention Yes (for withdrawals)
Payment Information Transaction Processing Yes
Device & IP Information Security & Fraud Detection Automatic
Gaming History Responsible Gaming Monitoring Automatic

2 How Your Data Is Used

Hepibet uses collected data only for specific, legitimate purposes. In the interest of full transparency, we clearly explain why each piece of information is needed.

  • Account Management: For registration, login, password recovery, and account settings management.
  • Financial Transactions: To ensure deposits and withdrawals are processed securely.
  • Customer Support: To respond to your questions and complaints promptly.
  • Promotional Communications: To notify you about bonuses, offers, and important updates (with your consent).
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Obligations: To meet applicable laws and regulatory requirements.
  • Service Improvement: For analytics to improve the platform experience.

What We Don't Do: Hepibet never sells your data to advertisers, uses it for unrelated marketing, or shares it with third parties without your consent.

3 Who Your Data Is Shared With

Hepibet shares your information with third parties only under strictly controlled circumstances. We never sell data or pass it to advertisers for commercial purposes.

Limited data may be shared in the following cases:

  • Payment Processors: To process deposits and withdrawals with payment partners such as bKash, Nagad, and Rocket.
  • Identity Verification Services: With authorized verification agencies to complete the KYC process.
  • Legal Authorities: In cases involving court orders, investigations, or other legal obligations.
  • Technology Partners: With hosting and security providers for platform operations (under strict confidentiality agreements).

All third parties are bound by agreement with Hepibet and are required to handle your data with strict confidentiality. They may not use the data received for any other purpose.

4 Data Storage & Security

Hepibet uses industry-leading security technology to protect your privacy. Our servers operate in accordance with international data protection standards.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
  • Regular Monitoring: Systems are regularly audited by third-party security auditors.
  • Data Retention Policy: Even after account closure, certain information may be retained for up to 5 years to meet legal requirements.
  • Staff Training: Only authorized staff have limited access to your data for specific purposes.

No one can guarantee that data transfers over the internet are completely secure. However, Hepibet is committed to ensuring the highest level of protection possible.

5 Cookie Policy

Hepibet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security — disabling these may affect site functionality.
  • Functional Cookies: To remember your preferences, such as language and theme.
  • Analytics Cookies: To understand which sections of the site are used most — this data is completely anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Hepibet features to not work properly.

6 Your Rights

You have important rights regarding your personal data at Hepibet. We respect these rights and are committed to responding promptly to any request.

Right to Access

You can request to know what information is stored about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain conditions.

Right to Restrict Processing

In certain cases, you can request that the processing of your data be restricted.

Right to Data Portability

You can request an export of your data in a common format.

Right to Withdraw Consent

You may withdraw consent for marketing communications at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days.

7 Minor Protection

Hepibet strictly prohibits registration and gaming by anyone under 18. We do not knowingly collect any information from minors.

Age is verified at registration, and Hepibet reserves the right to request identity verification in any case of suspicion. If we become aware that a minor has created an account, that account will be immediately closed and all associated data deleted.

If you believe a minor is using Hepibet, please notify our support team immediately. We will take swift action.

8 Third-Party Services & Links

The Hepibet platform may integrate certain third-party services, such as payment gateways or game providers. These services have their own privacy policies that govern how they collect and use data.

Hepibet is not responsible for third-party privacy practices. However, we only work with trusted, recognized partners who comply with international data protection standards.

  • All third-party partners are required to sign strict confidentiality agreements.
  • They receive only the minimum data necessary to provide their specific service.
  • Any use of data beyond the agreed terms will result in termination of the partnership.

9 Privacy Policy Changes

Hepibet reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you by email or through a platform notification.

Continued use of Hepibet after any changes will be taken as acceptance of the updated policy. We recommend visiting this page periodically to stay up to date.

The latest version of this privacy policy will always be available on this page. The "Last Updated" date at the top of the page will tell you when changes were last made.

10 Contact Us

If you have any questions, concerns, or requests regarding our privacy policy, our support team is always here to help. We typically respond within 24–48 hours.

  • Email: [email protected]
  • Support hours: 7 days a week, 24 hours a day
  • Language: Support is available in both Bengali and English
24/7 Support Bengali Support Fast Response

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