Safe Gaming

On Hepibet Responsible Gaming — Keep it fun, keep it in control

Gaming is not just about winning — it is a form of entertainment. Hepibet believes every player can game responsibly, and we are always here to help you do exactly that.

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Responsible Gaming 6 Core Pillars

Set Betting Limits

Set your own daily, weekly, or monthly betting limits. Hepibet respects the limits you set and sends you alerts when you are getting close.

Self-Exclusion Feature

Need a break? Pause your account yourself for anywhere from 24 hours up to 6 months. While on a break, you will not be able to access any games — you are fully in control.

Deposit Limit Control

Set a deposit limit to make sure you stay within your budget. Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period.

Set Session Time

Playing for long stretches without a break is bad for your health. Use the session timer on Hepibet — you will receive an automatic alert when your set time is up.

Reality Check

Every 30 or 60 minutes, you will be reminded how long you have been playing and how much you have spent in BDT. These small reminders can make a real difference.

Permanent Account Closure

If you feel gaming is no longer right for you, Hepibet offers the option to permanently close your account. We fully respect that decision.

1 What is responsible gaming and why does it matter

Responsible gaming means keeping gaming a healthy form of entertainment — where you make the decisions, not the game. Hepibet always wants you to play and have fun, but never to reach a point where gaming has a negative impact on your life.

Online gaming is a legitimate form of entertainment, but like any pastime, it has its limits. Many players in Bangladesh start out playing for fun and gradually, without realising it, begin spending more time and money than intended. Hepibet wants to keep you informed and in control so that never becomes your story.

Responsible gaming does not mean playing less. It means playing mindfully — being aware of and in control of how much time you spend, how much money you use, and how gaming fits into your daily life.

Responsible gaming at Hepibet is not just a policy — it's a culture. We value every player, and their wellbeing always comes first.

2 How to build healthy gaming habits

Healthy gaming means giving gaming a defined place in your daily routine — just as you set regular times for eating, sleeping, or exercise, gaming should be no different. These simple habits can help:

  • Set a budget first: Decide in advance how much you are willing to spend on gaming each week or month, and stick to that limit.
  • Do not try to chase your losses: Avoid the urge to chase losses by placing bigger bets after a loss. That is the trap that makes things worse.
  • Keep to a set time: Keep gaming for your spare time — after work, family, and rest, not before.
  • Play with a clear head: Avoid gaming when you are angry, stressed, or under the influence of substances.
  • Withdraw your winnings: After a win, withdraw a portion of your funds rather than putting everything back into bets.
  • Take a break: Take at least a 10-minute break every hour. Get up, walk around, and drink some water.

These small habits make a big difference over time. Hepibet's responsible gaming tools are built to help you stick to them with the support of technology.

3 Recognize the signs of problem gaming

Ask yourself the questions below to find out whether gaming may be becoming a problem. If you answer yes to most of them, it is time to seek help.

1

Do you find yourself constantly thinking about gaming, and feeling restless when you cannot play?

2

Have you wagered more than you planned and felt regret afterwards?

3

Has gaming caused you to neglect your family, work, or studies?

4

Do you keep placing larger bets to try to win back money you have lost?

5

Have you tried to stop gaming but kept failing despite repeated attempts?

6

Have you taken out loans or dipped into savings to fund your gaming?

Important: If you answered yes to 2 or 3 of the questions above, contact Hepibet support without delay or activate self-exclusion on your account.

4 Use Hepibet's responsible gaming tools

All responsible gaming controls are easily accessible directly from your account settings on Hepibet. There are no extra charges for using these tools — they are your right.

Deposit Limit

Set your own maximum daily, weekly, or monthly deposit limit.

Cooling-Off Period

Take a temporary break anywhere from 1 day to 6 weeks, whenever you need it.

Self-Exclusion

Close your account on a long-term or permanent basis — from 6 months to lifetime.

Reality Check Reminder

After your set time is up, you will receive an automatic alert with a summary of your session.

Gaming History

View your full gaming and transaction history for the past 3 months or more.

Support Channels

Our 24/7 live support team is ready to help you with any issue.

5 Protection of Minors

Hepibet strictly prohibits anyone under 18 from using the gaming platform. Age is verified at registration, and ID may be requested if there is any doubt.

If there are children or teenagers in your household, keep your device and account secure. Take the following steps:

  • Use a strong password for your account and never log in in front of children.
  • Use parental control software on your mobile or computer.
  • Never share your account login details with anyone.
  • Always log out when you finish a gaming session.

If you suspect a minor is using Hepibet, please notify our support team immediately.

6 Asking for help is not a weakness

Many people think asking for help is a sign of weakness. In reality, it takes courage. Gaming addiction is a genuine issue that can affect anyone — regardless of education, background, or financial status.

Mental health is still a sensitive topic in Bangladesh, but if gaming has become a problem, seeking help is always the right move. Hepibet is here for you, and your information is kept completely confidential.

Contact the Hepibet support team: [email protected] — We are with you 24 hours a day, 7 days a week.

Steps to set limits

  • 1
    Log in to your account

    Log in to your Hepibet account.

  • 2
    Open Settings

    Select "Responsible Gaming" from the profile menu.

  • 3
    Choose a tool

    Activate a deposit limit, session timer, or a break.

  • 4
    Confirm

    Confirm the change — it will take effect immediately.

! Under 18 not permitted

Hepibet is strictly for adults only. Use of this platform by anyone under 18 is completely prohibited.

@ Need help?

Our support team is available 24 hours a day, 7 days a week.

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Responsible Gaming About

After logging in, go to the Settings menu and open the Responsible Gaming section. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.

Yes, activating a self-exclusion or temporary break keeps your account balance completely safe — only your gaming access is suspended. Once the exclusion period ends, you can use your account again as normal.

A Reality Check is an automatic notification that appears at intervals you set (e.g., every 30 or 60 minutes). It shows your current session duration, total amount wagered, and a summary of your winnings or losses — keeping you informed and in control.

Yes, Hepibet offers a permanent self-exclusion option. Once activated, you will no longer be able to access your account, and any attempt to open a new account will also be blocked. We recommend speaking with our support team before making this decision.

Hepibet verifies age at registration and does not allow anyone under 18 to open an account. We also recommend using parental control software on your device and keeping your account login details away from children.

Start by reaching out to the Hepibet support team — we will help you take the right steps. It also helps to talk to a trusted family member or friend, and if needed, seek advice from a mental health professional. Remember, asking for help is an act of courage.

Play responsibly, Join Hepibet

Gaming on Hepibet is about more than winning — it's a safe, responsible, and enjoyable experience. Join today and set your own gaming limits on your own terms.

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